At Box Hill Pokies, we are committed to providing you with the best possible customer support experience. We understand that sometimes things don't go as planned, and our team is here to help.
We offer multiple ways for you to get in touch with us:
You can initiate the live chat conversation by clicking on our website's Support tab, where you'll find more detailed instructions on how to use this service.
If you prefer emailing us directly, please contact us. We will do our best to respond within 12-24 hours during regular business hours.
Before reaching out, we encourage you to visit our help-centre section for answers to frequently asked questions. This resource is designed to provide helpful information on a wide range of topics related to Box Hill Pokies's services, including game play instructions, technical requirements, and account management.
To access the help-centre, click on "Help" or scroll down on any page within our website.
If you're experiencing issues with your account, such as verification failures or password reset problems, please contact us via live chat or email. Our dedicated team will guide you through the process of resolving these issues quickly and securely.
For responsible gambling assistance, please visit our FAQ section for a detailed explanation on how to manage your betting limits and take breaks from gaming activities.
Our technical support is available 24/7 via live chat to help resolve any issues related to game play or platform functionality. For more complex problems, we may need to escalate the issue internally or consult with our software providers for further assistance.
In the unlikely event that you have a complaint or dispute regarding your experience at Box Hill Pokies, please reach out directly via live chat or email. We take all complaints seriously and work diligently to resolve these situations as quickly and fairly as possible.
While we strive for prompt responses, sometimes issues may be complex enough that they require more time and resources to resolve. Your understanding in advance is greatly appreciated.
We recommend reaching out via live chat whenever you need immediate assistance or have questions about a specific topic. This not only ensures the fastest response times but also allows us to better understand your query and provide targeted support.
For most issues, we prefer that customers contact us first using our website's Support tab for the following reasons:
In cases where direct human assistance isn't necessary or can be handled through online support resources, please feel free to email or access help-centre content.
