Terms & Conditions

Acceptance of the Terms

By accessing, using or registering for an account on Box Hill Pokies, you agree to be bound by these Terms and Conditions (the "Agreement"). If you do not agree with any part of the Agreement, please do not use our services. We reserve the right to modify or update the Agreement at any time without prior notice.

Eligibility Requirements

You must meet the following eligibility requirements to access Box Hill Pokies:

Be at least 18 years old (or the minimum age required in your jurisdiction)
Not be a resident of a country where our services are prohibited by law
Have not had an account previously suspended or closed on Box Hill Pokies

Minimum Age Requirements

You must be at least 18 years old to access Box Hill Pokies. If you are under 18, please do not attempt to register for an account.

Geographic Restrictions

Box Hill Pokies is intended for residents of countries where our services are permitted by law. We reserve the right to restrict access from certain jurisdictions if required by applicable laws or regulations.

Account Registration Rules

To create an account on Box Hill Pokies:

You must provide accurate and complete information about yourself
You will be required to verify your identity through a government-issued ID and proof of address

One-Account-Per-User Policy

You may only have one account registered in your name at any given time. If you attempt to create multiple accounts, we reserve the right to suspend or close all affected accounts.

Identity Verification and KYC

We are required by law to verify the identity of our users through government-issued ID and proof of address. This is necessary to prevent money laundering and other financial crimes.

Account Accuracy Obligations

You must ensure that your account information is accurate, complete and up-to-date at all times. Failure to do so may result in suspension or closure of your account.

Account Security Responsibilities

You are responsible for keeping your login credentials safe
You should never share your password with anyone

Login Credentials and Password Protection

You must use a strong password that is not easily guessable by others. We recommend using a combination of characters, numbers and special symbols to create a secure password.

Restricted Behaviour and Prohibited Activities

The following behaviour is prohibited on Box Hill Pokies:

Collusion or manipulation with other users
Using automated software or "bots" to play games or claim bonuses
Hacking or attempting to hack into our systems

Multi-Accounting and Fraud Prevention

We take all necessary steps to prevent multi-accounting, hacking and other forms of fraud. If we detect any suspicious activity on your account, we reserve the right to suspend or close it without notice.

Bonus and Promotion Rules

Our bonus and promotion offers are subject to terms and conditions specific to each offer. You should carefully read these terms before claiming a bonus or participating in a promotion.

Wagering and Gameplay Conditions

All games have wagering requirements that must be met before withdrawals can occur. Please refer to the game rules for further details.

Bonus Abuse Prevention

We reserve the right to withhold any bonuses from your account if we suspect you are attempting to abuse our bonus system.

Deposits and Withdrawals

To deposit funds into your Box Hill Pokies account:

You must use a valid payment method
Funds may be subject to processing fees

To withdraw funds from your Box Hill Pokies account:

You must have met all wagering requirements for the relevant games or bonuses
Withdrawal requests are subject to review by our team

Verification Before Withdrawals

We reserve the right to request additional information and verification before we process any withdrawal.

Processing and Review Procedures

Withdrawal requests will be processed within a few working days of receiving all necessary documentation. Our team may require further verification in some cases, which can delay processing times.

Responsible Gambling Expectations

Box Hill Pokies is committed to responsible gaming practices. If you suspect that your use of our services has become problematic or excessive, please contact us for assistance.

Self-Exclusion and Account Restrictions

You have the right to self-exclude from Box Hill Pokies at any time by contacting our support team. Please note that self-exclusion will affect all accounts in your name across all platforms.

Game Fairness and RNG Systems

We use independent third-party auditors to ensure fairness and randomness of all games on Box Hill Pokies. You can access the audit reports for further information.

Technical Interruptions or Voided Gameplay

We cannot guarantee continuous service availability due to technical issues beyond our control. In such cases, we reserve the right to void any gameplay that occurs during this time.

Suspension or Closure of Accounts

Box Hill Pokies reserves the right to suspend or close your account at any time without notice for reasons including (but not limited to):

Non-compliance with these Terms and Conditions
Suspected abuse or manipulation of our systems
Inactivity on your account

Intellectual Property and Platform Ownership

All content, games and intellectual property rights related to Box Hill Pokies are the exclusive property of Box Hill Pokies. You do not own any right, title or interest in such intellectual property.

Limitation of Liability

We will not be liable for (i) consequential damages; (ii) business interruption losses; (iii) lost revenue or profits. We limit our liability as far as permitted by applicable laws and regulations.

Modification of Terms

These Terms and Conditions may be modified or updated from time to time without prior notice. Continued use after modifications implies acceptance of new terms.

Contact or Support Guidance

If you have questions, concerns or issues with your account, please contact our support team.